1. Responsible party
Responsible party: [KYN legal entity name and registration number]. Information Officer: [Name or role, email, telephone and address].
2. Information collected
Contact details, company and property information, electricity bills, consumption, loads, equipment details, photographs, error codes, communications and website-use data may be collected.
3. Source
Information is generally collected directly from the submitter, an authorised representative, website technology, existing records or a service partner involved in the enquiry.
4. Purpose and consequences
Information is used to respond, qualify, assess, coordinate services, maintain records and secure the website. Without sufficient information, KYN may be unable to progress the enquiry.
5. Recipients
Information may be shared with authorised KYN personnel, technical partners, installers, service providers, advisers and authorities where necessary and lawful.
6. Rights and complaints
Subject to law, a person may request access, correction or deletion, object, withdraw consent where relevant and complain. Send requests to [Privacy email].
7. Short form notice
Recommended form wording: “By submitting this form, you confirm that the information is accurate and that KYN Energy may use it to respond, assess the enquiry and coordinate the relevant service. Read the Privacy Policy and POPIA Notice. Marketing consent, where requested, is optional.”