Error display
A clear image or exact wording of the inverter, battery or monitoring error.
SOLAR REPAIRS · FAULT FINDING
Find the fault.
Solar repairs and diagnostics for homes and businesses experiencing inverter errors, battery problems, low output, repeated shutdowns or unexplained system behaviour.
Cape Town + Western CapeServing Cape Town and selected Western Cape areas.
Inverter faultsError codes and shutdowns.
Battery problemsCharging, runtime and communication.
Low performanceReduced output and recurring issues.
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Electrical smell, smoke, heat, sparking or exposed live parts?
Send urgent detailsDo not continue operating or opening the equipment. Follow the manufacturer’s emergency guidance and contact a qualified electrical professional.
QUICK ANSWER
What does fault finding involve?
Solar fault finding is the process of identifying why an inverter, battery, panel array or connected electrical system is not operating as expected. It may involve reviewing error codes, configuration, monitoring data, electrical protection, battery communication, panel output, installation quality and compatibility between components.
A remote review can help identify likely next steps, but some faults require on-site testing before the cause and repair scope can be confirmed.
SYMPTOM CHECK
What is going wrong?
Select the symptoms you have noticed. This does not diagnose the system, but it helps organise the information needed for a more useful first review.
URGENT ATTENTION
Stop and isolate.
Some symptoms may indicate a safety risk or active electrical fault. Do not keep resetting or opening equipment where danger signs are present.
01Smoke, burning smell or unusual heat
02Sparking, damaged cables or exposed conductors
03Water ingress near electrical equipment
04Repeated tripping immediately after reset
PLANNED DIAGNOSTICS
Document the pattern.
Intermittent or performance-related problems are easier to investigate when the conditions, timing and system behaviour are recorded.
01Error code and exact time it appeared
02What loads were running at the time
03Recent equipment or setting changes
04Monitoring screenshots or production history
WHAT TO SEND
Show us the system.
Clear photographs and exact model information can prevent unnecessary assumptions and make the first diagnostic review more useful.
Model labels
Photographs of inverter, battery and other equipment model or serial labels.
Wide system view
A photograph showing the equipment layout, cabling, isolators and surrounding installation area.
Bill or monitoring
Recent bill, app screenshots or production data where the issue concerns output or charging.
COMMON FAULT AREAS
Where problems begin.
Similar symptoms can have different causes. The system should be tested before components are replaced.
01Settings · Modes · Limits
Configuration and settings
Incorrect operating modes, charging limits, schedules or system settings may affect charging, backup or solar use.
02BMS · Firmware · Profile
Battery communication
Communication faults, firmware differences or incorrect battery profiles can affect charging and system stability.
03Panels · Strings · Connections
Panel or string performance
Shading, dirt, connection faults, damaged components or array configuration may reduce solar production.
04Protection · Cabling · DB
Protection and electrical work
Breakers, isolators, cabling, earthing or distribution-board issues can interrupt operation or create recurring trips.
05Age · Heat · Damage
Equipment condition
Age, heat, environmental exposure, internal faults or previous installation quality may affect system reliability.
REPAIR OR REPLACE?
What affects repairability?
Some faults can be corrected through configuration, component replacement or electrical repair. Others may be limited by obsolete equipment, unavailable parts, incompatible components or wider installation problems.
01Equipment age and condition
02Availability of parts and technical support
03Compatibility with current batteries or inverters
04Original installation quality and documentation
05Cost and risk of continued repair
REPAIR PROCESS
From symptom to solution.
The objective is to identify the cause, define the repair scope and avoid replacing equipment without sufficient evidence.
Share symptoms
Describe the fault, timing, recent changes and any visible error codes.
Send system details
Provide model labels, installation photos, screenshots and relevant history.
Assess the system
Suitable cases move to remote checks or on-site diagnostic testing.
Define the repair
Confirm the likely cause, required work, parts, exclusions and commercial terms.
Repair and retest
Complete the approved work, test operation and explain remaining limitations.
Solar repair request
Show us the fault.
Error displays, equipment labels and wide installation photographs are the most useful starting point.
SEND REPAIR DETAILS
Start the diagnostic review.
Tell us what the system is doing, when the problem began and whether any equipment or settings changed recently.
SOLAR REPAIRS FAQ
Questions, answered.
Direct answers about fault finding, error codes, low output, battery problems and repair coverage.
Can an inverter error be diagnosed remotely?
Some faults can be narrowed down using the exact error code, inverter model, monitoring information, photographs and recent system history. Other faults require on-site electrical testing before the cause can be confirmed.
Why is my solar system producing less power?
Lower production may relate to shading, dirt, weather, panel or string faults, connection problems, inverter limits, monitoring issues or changes in the system configuration. Current output should be compared with previous performance and site conditions.
Why is my battery no longer lasting as long?
Reduced runtime may result from increased loads, battery settings, communication issues, temperature, battery condition, reduced usable capacity or changes in how the system is operated. The actual loads and system data should be reviewed.
Can KYN repair a system installed by another company?
Potentially. The first step is to identify the equipment, installation condition, available documentation, warranties and fault symptoms. Some systems may be limited by unavailable parts, restricted technical support or incompatible equipment.
Should I keep resetting the inverter?
Repeated resetting without understanding the cause is not recommended, especially where the system immediately trips again or shows heat, smell, smoke, sparking or damaged wiring. Follow the manufacturer’s safety guidance and seek qualified assistance.
Where does KYN Energy provide solar repair services?
KYN Energy currently serves Cape Town and selected areas across the Western Cape. Service availability should be confirmed when the repair request is submitted.
START THE DIAGNOSTIC REVIEW